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sale specials
traditional toys
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dolls houses etc
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Delivery Policy

Shipping and Handling - Orders are dispatched on Tuesdays and Fridays, using either the Royal Mail or DHL. Royal Mail's guidelines are three to five working days. DHL is quicker and for heavier articles is our preferred method (they collect and we don't have to wait in the post office cue!!) If you want it sooner, a Saturday delivery, or have international requirements then please phone / e-mail, as there are lots of options.

We are also able to deliver your parcels to a different address to that of the billing address. Just pay through the site as normal and then use the contact form in the web site to email the delivery address. Alternatively you can telephone the shop 01643 703865.

Christmas - the last day for posting before Christmas is Monday 20th December 2010. Any later and we can try but you will be cutting it very tight!!

Carriage costs for UK shipping.

Carriage cost is £3 for totals under £15

Carriage cost is £6 for totals under £120

Over £120 carriage cost is free.

Payment - We accept credit and debit cards on the web site and through the shop, we also accept Pay Pal but only through the web site. If feel uncomfortable for any reason then telephone and we can take card details with 'Card holder not present' facility at the shop premises.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. Payment will be debited from your account before dispatch of your purchase. If the issuer of your payment card refuses to authorise payment to us then we will not receive a confirmation email (as no money has been transferred.) In this case you should get in touch to ascertain whether another debit facility is available.

When you have paid for your purchases, you will receive a confirmation email from RBS (our payment gateway provider), this will inform you that your money has been transferred. At this point we at Toy Ahoy also receive the order details, (and confirmation that the money has transferred) we can then start to process your order. At this point we will email you to confirm receipt of you order and start to process it in the usual manner.

Goods out of stock - We will phone or email you and advise on the time scale and what action you would like to take including refund.
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