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Delivery Policy

Shipping and handling - Orders are posted as soon as possible which is usually the next day but depends on the size and weight.

During busy times like the run up to Christmas we have lots of orders and so generally dispatch on Wednesdays and Fridays.

Small parcels are sent via Royal Mail and larger ones either DHL or HDNL (Home Delivery Network). Royal Mail's guidelines are three to five working days for a parcel. DHL and HDNL are quicker and for heavier articles is our preferred method (they collect and we don't have to wait in the post office queue!!)

We are also able to deliver your parcels to a different address to that of the billing address. Just select 'delivery to alternate address' on the baskets page and fill in the details. You can always telephone to confirm this if you like .

Christmas - the last day for posting before Christmas is Monday 19th December 2011. Any later and we can try but you will be cutting it very tight!!

Carriage costs are for UK shipping, excluding Highlands and Islands.

To give the best value for you our carriage is calculated through weight.

£3 for totals under 1kg

£4.50 for totals under 2kg

£6 for totals over 2kg

Over £120 carriage cost is free.

Highlands and Islands or Europe delivery costs vary so please call the shop 01643 703865

We do not ship outside the European Union.

Payment - We accept credit and debit cards which is handled by RBS (Royal bank of Scotland), we can also accept Pay Pal but only through the web site. If you feel uncomfortable for any reason with the transaction then telephone and we can take card details with 'Card holder not present' facility at the shop premises.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer, which is standard payment gateway stuff. Payment is debited immediately from your card and only then do we at Toy Ahoy have an email to action the sale. If the issuer of your payment card refuses to authorise payment to us then we will not receive a confirmation email (as no money has been transferred.)

When you have paid for your purchases, you will receive a confirmation email from RBS (our payment gateway provider), this will inform you that your money has been transferred. At this point we at Toy Ahoy also receive the order details,we can then start to process your order. We will then email you to confirm receipt of your order and start to process it in the usual manner.

Goods out of stock - Generally we take a lot of time keeping our web site accurate in respect to the stock we hold. Sometimes we do get things wrong, in this case we will phone or email you and advise on the time scale (of new stock coming in) and what action you would like to take including refund.

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Delivery Policy